If we are unable to collect proper payment or your insurance suggests billing the patient, you will receive a statement with instructions. After 30 days with no activity, your account is turned over to Rockford Mercantile. With your cooperation, Rockford Mercantile will work with you and continues with a more rigorous attempt to minimize and potentially remove any out of pocket expenses on your behalf. Please keep in mind all correspondences are sent to the address given at the time of surgery or your follow-up appointment. Please notify us for any changes made to your address to avoid incorrect delivery.